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Support Policy

[trx_line style=”solid” color=”#e8e9e9″ width=”104″ height=”1″ bottom=”65″] [trx_content] [/trx_block] [trx_block dedicated=”no” align=”center” scroll=”no” bottom=”60″] [trx_content] [trx_columns count=”2″] [trx_column_item align=”left”] [trx_list style=”iconed” icon=”icon-record”] [trx_list_item]To get a pre-purchase advice, you may post in the theme’s forum[/trx_list_item] [trx_list_item]To get a response more promptly, you are recommended to use our Ticket-system[/trx_list_item] [trx_list_item]We try to answer your questions within 1-10 hours. However, if any delay occurs it doesn’t mean that we forgot about you. Some of the issues require testing and analyzing, so we could help you more profoundly.[/trx_list_item] [/trx_list] [/trx_column_item] [trx_column_item align=”left”] [trx_list style=”iconed” icon=”icon-record”] [trx_list_item]Please, note! We do not support queries if you do not have a purchase code.[/trx_list_item] [trx_list_item]Item support does not include:

  • Customization and installation services
  • Support for third party software and plug-ins
[/trx_list_item] [/trx_list] [/trx_column_item] [/trx_columns] [/trx_content] [/trx_block] [trx_section bg_image=”http://plumbing.themerex.net/wp-content/uploads/2015/02/form-bg.png” dedicated=”no” scroll=”no”] [trx_block dedicated=”no” align=”center” columns=”3_5″ scroll=”no” top=”95″]

How to use our Support System

[trx_line style=”solid” color=”#e8e9e9″ width=”104″ height=”1″] ThemeRex technical support is always there to assist their users
with all their technical questions regarding ThemeRex products.
[/trx_block] [trx_block dedicated=”no” align=”center” scroll=”no” top=”50″ bottom=”55″] [trx_content] [trx_columns count=”2″] [trx_column_item align=”left”] [trx_image url=”http://plumbing.themerex.net/wp-content/uploads/2015/03/macbook-support.png” align=”left” shape=”square”] [/trx_column_item] [trx_column_item align=”left”] [trx_list style=”ol”] [trx_list_item]In the ‘Item Details’ there is a clickable banner “Support Sys”using which you are getting into tickets.[/trx_list_item] [trx_list_item]Or you may simply use this link themerex.ticksy.com[/trx_list_item] [trx_list_item]Enter your purchase key and register in the system[/trx_list_item] [trx_list_item]To avoid confusing, please use for Support System your ownThemeForest login[/trx_list_item] [trx_list_item]Fill out the ticket form[/trx_list_item] [/trx_list] [/trx_column_item] [/trx_columns] [/trx_content] [/trx_block] [/trx_section] [trx_section dedicated=”no” scroll=”no”] [trx_block dedicated=”no” align=”center” scroll=”no” top=”95″]

How to find a purchase key

[trx_line style=”solid” color=”#e8e9e9″ width=”104″ height=”1″] [/trx_block] [trx_block dedicated=”no” align=”center” scroll=”no” bottom=”40″] [trx_content] [trx_columns count=”2″] [trx_column_item align=”left”] [trx_image url=”http://plumbing.themerex.net/wp-content/uploads/2015/03/iPad-Air-2.png” align=”left” shape=”square”] [/trx_column_item] [trx_column_item align=”left”] [trx_list style=”ol” top=”40″ ] [trx_list_item]Open the ‘downloads’ tab in your account[/trx_list_item] [trx_list_item]Find our theme in the list of products[/trx_list_item] [trx_list_item]Click ‘download’ button, and in the drop down menu select “license sertificate & purchase code”[/trx_list_item] [/trx_list] [/trx_column_item] [/trx_columns] [trx_columns count=”3″] [trx_column_item span=”1″ align=”center”] [trx_icon icon=”icon-pencil” color=”#1bbde8″ size=”32″ weight=”700″ align=”center”] [trx_button type=”round” style=”global” size=”huge” fullsize=”yes” link=”#” popup=”no” top=”30″ bottom=”40″]create ticket[/trx_button] [/trx_column_item] [trx_column_item span=”1″ align=”center”] [trx_icon icon=”icon-speechbubble” color=”#1bbde8″ size=”32″ weight=”700″ align=”center”] [trx_button type=”round” style=”global” size=”huge” fullsize=”yes” link=”#” popup=”no” top=”30″ bottom=”40″]discussion[/trx_button] [/trx_column_item] [trx_column_item span=”1″ align=”center”] [trx_icon icon=”icon-sheet” color=”#1bbde8″ size=”32″ weight=”700″ align=”center”] [trx_button type=”round” style=”global” size=”huge” fullsize=”yes” link=”http://plumbing.themerex.net/doc” popup=”no” top=”30″ bottom=”40″]doc[/trx_button] [/trx_column_item] [/trx_columns] [/trx_content] [/trx_block] [/trx_section] [trx_section bg_color=”#f4f4f4″ dedicated=”no” scroll=”no”] [trx_block dedicated=”no” align=”center” scroll=”no” top=”95″] [trx_content]

Support Team

[trx_line style=”solid” color=”#e8e9e9″ width=”104″ height=”1″] We create our themes with a thought of our customers, thereforeour team works hard to provide you best technical support in the world.
[/trx_content] [/trx_block] [trx_content] [trx_block dedicated=”no” align=”center” scroll=”no” top=”50″ bottom=”10″ columns=”4_5″] [trx_team count=”3″] [trx_team_item name=”Irvin” photo=”http://plumbing.themerex.net/wp-content/uploads/2015/03/Irvin.jpg”][/trx_team_item] [trx_team_item name=”Andy” photo=”http://plumbing.themerex.net/wp-content/uploads/2015/03/Andy.jpg”][/trx_team_item] [trx_team_item name=”Katerine” photo=”http://plumbing.themerex.net/wp-content/uploads/2015/03/Katerine.jpg”][/trx_team_item] [/trx_team] [/trx_block] [/trx_content] [/trx_section] [trx_section bg_color=”#5c6e8b” dedicated=”no” scroll=”no”] [trx_content top=”40″ bottom=”25″] [trx_block dedicated=”no” align=”center” scroll=”no”] [trx_highlight type=”0″ color=”#ffffff” size=”14″ style=”text-transform: uppercase; letter-spacing: 1.75px; font-weight: 700;”]If you have complaints about the work of our support staff,
please inform us about your issue via email[/trx_highlight] [/trx_block] [trx_block dedicated=”no” align=”center” scroll=”no”] [trx_button type=”transparent” style=”light” size=”big” link=”?page_id=2148″ fullsize=”no” top=”20″]contact us[/trx_button] [/trx_block] [/trx_content] [/trx_section]